About UsPublisher of a customer relationship software and telecom operator for contact centers, we increase the production of multichannel inbound and outbound campaign with its innovative solutions.
In a few days, enterprises and contact centers set up the integrality of functions to produce traditional campaigns like distance selling, taking appointments order, creation of traffic, customer care, incoming calls, survey, ... But also innovative process like the technical support with document management, medical visit and distance formation, taking appointments with results follow up, multi site mutualisation of teleoperators, the home shoring, teleworking, ...
Our software «NOWTIS ®» and our telecom platform «VOIPITIS ®» are proposed in «full SAAS» and/or «On premise». Entirely customizable thanks to their administration interfaces, our software integrates more than 100 functions (ACD, CTI, IVR, call scripts, multichannel campaign, fax-mailing, e-mailing, text message-mailing, statistics, phone tapping and teleoperators management in real time, ...)
Since 2002, we invent innovative computer and telecom system for enterprises to modelize productively 80 per cent of their customer relationship process. Many patent have been registrated in 35 countries (for example: patent number, WO/2007/057569, consultable in www.wipo.int). We consecrate 20 % of the turnover for R&D department. Our team essentially composed by engineers specialized in SaaS technology and experts of call centers management, support SME's and key accounts to boost their multichannel campaigns (inbound and outbound) with «Productivity and Creativity»
The platforms where our SaaS and telecom systems are hosted are located in France, so that they can bring economic and legal security, reliability of bandwidth and the durability of exploitation thanks to our telecom and computer engineer.
Due to our numerous references, we are thankful to our clients and their users for their trust (more than 30 millions of log on in our different platforms in 2011)