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Modules

Functions

Call detail recording


NOWTIS ® records on request, your teleoperators conversations where ever they are ( multi-site, home,...).

Managed in real time, this voice recordings are automatically indexed in NOWTIS ® for an instant use.

Those voice recordings are attached on contact files, with others mlti channel actions like e-mails,faxes,...

Available in mp3 or wav format. Other format available at request.

Possibility of automatics extractions to other information systems (sales confirmation; appointments confirmation,commercial dispute...)

Those call detail recording are accessible in our evaluation module to evaluate your agents.

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3, rue Troyon
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+33 (0) 1 70 94 94 01
info@deewigo.com

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