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Call detail recording
NOWTIS ® records on request, your teleoperators conversations where ever they are ( multi-site, home,...).
Managed in real time, this voice recordings are automatically indexed in NOWTIS ® for an instant use.
Those voice recordings are attached on contact files, with others mlti channel actions like e-mails,faxes,...
Available in mp3 or wav format. Other format available at request.
Possibility of automatics extractions to other information systems (sales confirmation; appointments confirmation,commercial dispute...)
Those call detail recording are accessible in our evaluation module to evaluate your agents.