CRM for call centers
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- Appointment management
- Distant selling
- Training & online conference
- Support / Help desk / Customer care
- Prospection / Qualification
- Complete management of contacts attached in prospects / clients files
- B2B contacts management: multi-contacts by entreprise (examples: director, chief, ...)
- B2C contacts management: multi-members in a same family (examples: father, mother, ...)
- Contact file entirely configured by yourself (numbers of columns , column nominations, ...)
- Integrations & extractions of contacts
- All of our modules are available for each and every contact: appointment takings, distant sellings, online trainings, ...
- All of our functions are available for each and every contact: multi channels sendings, electronic document system, ...
- All our telecoms functionality are avalaible for each and every contacts: incoming calls, outgoing calls, CTI, IVR, ACD, inbounds, call detail recording, phone tapping, prompting, IVR, ACD, inbound calls, call recordings, whispering, listenings, ...
- Complete multi channel logs for each contacts