CRM for call centers
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- Appointment management
- Distant selling
- Training & online conference
- Support / Help desk / Customer care
- Prospection / Qualification
- Creation of your catalog by product or by type of products (product reference, designation, price, discount,...)
- Integration of your purchase order, estimate, bill (Word ®) and product sheet for email or fax sending to your prospect/client)
- Online order taking
- Paybox module with schedule management
- Manual or automatic extractions of your order, send by ftp, email,...
- Statistics by period, by teleoperators, by product, by turnover, ...
- Integration of specific fields related order history of your prospects/clients in your database.
- Integrated telephony: incoming calls, outgoing calls, phone tapping, call detail recording, prompting, statistics, ...