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IVR / ACDIn the NOWTIS ® and VOIPITIS ® solutions you will find all functionality of a PABX for call centers :
* Interactive Vocal Response (IVR) :
- Conception and programation of simple structure to manage your problematics
- Information feedback with existing SI integration
- Creation of virtual call centers
* ACD :
- Call distribution by skills,files, multi sites
- Real time monitoring
- Management of inbound and outbound flows statistics
- Telephony taxation
* Phone tappings & Call detail recordings
- Phone tapping, prompting and a third person entry.
- Call detail recording recovery (in FTP, directly in NOWTIS ®)