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Modules

Functions

IVR / ACD

In the NOWTIS ® and VOIPITIS ® solutions you will find all functionality of a PABX for call centers :

* Interactive Vocal Response (IVR) :
  • Conception and programation of simple structure to manage your problematics
  • Information feedback with existing SI integration
  • Creation of virtual call centers

* ACD :
  • Call distribution by skills,files, multi sites
  • Real time monitoring
  • Management of inbound and outbound flows statistics
  • Telephony taxation

* Phone tappings & Call detail recordings
  • Phone tapping, prompting and a third person entry.
  • Call detail recording recovery (in FTP, directly in NOWTIS ®)


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Address:
City:
Phone:
Email:
France
3, rue Troyon
75017 Paris
+33 (0) 1 70 94 94 01
info@deewigo.com

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