CRM for call centers
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- Appointment management
- Distant selling
- Training & online conference
- Support / Help desk / Customer care
- Prospection / Qualification
Multi channel sendings
- Fax, email and text message sendings : unit, manual, automatic or in mass (fax-mailing, e-mailing, text message-mailing)
- Managing standard elements (emails, fax and text message types)
- File merginngs in emails, faxes and text messages, in attached files, in word ® format, to personalise your sendings
- Detailled statistics (succesfull sendings, failure...)
- E-mailings: complete statistics of sended emails, bounced emails, opened, read, clicked, reactivity rate, unsubscription, dowloading sending email list, ...
- For email sendings : openned email statistics by the receiver,process the failed returns traitement des retours en erreurs (possibility of alerts)
- Fax-mailing and text message-mailings: sending statistics (success, bounce)