Inbound & outbound emails, e-mailing, fax-mailing, ...

CRM for call centers

Telephony integrated : inbounds, outbounds, audio recorder,phone tapping, whisper, prompting, statistics, real time supervision, ...

Fax, email and text message sendings : unit, manual, automatic or in mass (fax-mailing, e-mailing, text message-mailing)
Managing standard elements (emails, fax and text message types)
File merginngs in emails, faxes and text messages, in attached files, in word ® format, to personalise your sendings
Detailled statistics (succesfull sendings, failure...)
E-mailings: complete statistics of sended emails, bounced emails, opened, read, clicked, reactivity rate, unsubscription, dowloading sending email list, ...

For email sendings : openned email statistics by the receiver,process the failed returns traitement des retours en erreurs (possibility of alerts)
Fax-mailing and text message-mailings: sending statistics (success, bounce)