CRM for call centers
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- Appointment management
- Distant selling
- Training & online conference
- Support / Help desk / Customer care
- Prospection / Qualification
Prospection / Qualification of contacts database
- Complete module of prospection and qualification of your prospects and customers files
- Integration of your prospects/clients files, and management of your B2B and B2C contacts
- Questions & Answers scripting for all type of prospections, with datas recovering
- Sending documents (product sheet, brochure, invitations, prospectus, ...) customizable by email, fax or courrier, manual or automatic.
- Mass sending : fax-mailing, e-mailing, text message-mailing
- Use of a module to verify mailing adresses
- Complete history of all actions on your prospect/client files and contacts
- Integrated telephony : incoming calls, outgoing calls, call detail recording, phone tapping, prompting, statistics, ...