CRM for call centers
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- Appointment management
- Distant selling
- Training & online conference
- Support / Help desk / Customer care
- Prospection / Qualification
Support / Help Desk / Customer care
- Complete module of tickets management, of customer care or any other organisation that needs to be monitored
- Complete workflow : from the ticket oppening to its closing, from managing automatic alerts according to status towards prospects/clients
- Office staff operators : technicians, hotliners, ...
- Complete configuration of categories, subcategories, delays, emergencies, ...
- Management of your totally customizable fields, by category and/or subcategory of incidents : choice of text, of simple or mutiple choice, optional or compulsory ...
- Close management of users by email and/or fax and/or text message
- Operator space accessible via PC, MAC, tablet or smartphone (Iphone®, Android®, BlackBerry®, ...)
- Automatic or manual extractions, advances statistics, ...
- Integrated telephony: incomming calls, outgoing calls, call detail recording,phone tapping, prompting, statistics, ...