Nowtis.com

CRM for call centers

• What is NOWTIS ^® ?

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Modules

• Appointment management
• Distant selling
• Training & online conference
• Support / Help desk / Customer care
• Prospection / Qualification

Funtions

• Real time supervision
• Multi channel sendings
• Integrations / Extractions
• Documents management
• Contacts management
• Scripting

Appointments management for your employees

• Module for sales representatives, ground technicians, other employees, ...
• Complete workflow on appointments management : appointments orders, confirmation of appointments, appointment status by employees, full statistics, ...
• Geographical management of sales representatives, ground technicians,.. (by states,city, ...)
• Personalised Agendas and customizable for each employee
Synchronisation with Google Calendar ® for the creation, cancellation,modification or even recuperation of the appointment list
• Automatic writting of the appointment in Outlook ®, agenda, Gmail ® agenda,... of the employee
• Geolocalization : calculation of the distance between two appointments
• Automatic sending of emails and text message towards sales representatives, ground technicians,... with the appointment sheet in Word format
• Phone tapping by sales representatives, ground technicians, ...
• Appointments space avalaible in PC, MAC and smartphone (IPhone ®, Android ®, Black Berry ®, ...)
• Integrated telephony: incomming calls, outgoing calls, call detail recording, phone tapping, whispering, statistics, ...