CRM for call centers
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- Appointment management
- Distant selling
- Training & online conference
- Support / Help desk / Customer care
- Prospection / Qualification
Appointments management for your employees
- Module for sales representatives, ground technicians, other employees, ...
- Complete workflow on appointments management : appointments orders, confirmation of appointments, appointment status by employees, full statistics, ...
- Geographical management of sales representatives, ground technicians,.. (by states,city, ...)
- Personalised Agendas and customizable for each employee Synchronisation with Google Calendar ® for the creation, cancellation,modification or even recuperation of the appointment list
- Automatic writting of the appointment in Outlook ®, agenda, Gmail ® agenda,... of the employee
- Geolocalization : calculation of the distance between two appointments
- Automatic sending of emails and text message towards sales representatives, ground technicians,... with the appointment sheet in Word format
- Phone tapping by sales representatives, ground technicians, ...
- Appointments space avalaible in PC, MAC and smartphone (IPhone ®, Android ®, Black Berry ®, ...)
- Integrated telephony: incomming calls, outgoing calls, call detail recording, phone tapping, whispering, statistics, ...